Our Medical Receptionists all have an important role in supporting you to access the care you need.
The information that you give to our team helps the GPs to plan their workload for the day. This means that patients in the greatest need are dealt with first. During the COVID-19 pandemic, the surgery is initially providing telephone consultations to patients and they will phone you back for a fuller discussion about your condition.
Our Reception team will not make clinical decisions and have had training to help patients get to the most appropriate service. They are also bound by the same patient confidentiality principles as our clinical staff.
The Reception team at Main Street Medical Centre are here to help, please treat them with courtesy.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.