Book an Appointment

Patient Services

Main Street Medical Centre offer an online appointment booking system, which can be accessed 24/7. 

We have temporarily suspended online appointment bookings

When contacting the Practice to arrange an appointment, you will be greeted by one of our Medical Receptionists. It is appointment policy that our Medical Receptionists will ask you why you need an appointment with a clinician. Patients will be asked this for several reasons:

  • To allow patients access to the most suitable medical care with the most appropriate health care professional (Right care, Right Place, Right time)
  • To prioritise appointments, phone calls and home visits. Those patients with the most Urgent need will be seen before more routine conditions
  • To ensure patients are seen within an appropriate time frame.

You should respond to our questions honestly. Patients found to abuse the system by claiming falsely their condition is urgent run the risk of being removed from our list. If you feel that your issue is private, and you do not wish to say what this is, this will be respected.

All Medical Receptionist staff members are bound by confidentiality regulations and any information given by patients or service users will be treated as strictly confidential.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • To arrange an appointment, please contact us on 0141 739 6666. Please listen carefully to the options – they have changed.
  • Please make one (1) appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are unable to attend your appointment, we ask that you cancel it at the earliest opportunity. Failing to attend appointments wastes time and resources, and prolongs waiting times for other patients. Patients who miss several appointments will be notified in writing, and encouraged to make every effort to attend future appointments. Regrettably, if patients continue to miss appointments despite this, they may be asked to register with another GP. If you are late for an appointment you may be asked to re-book.

Here is a list of the different ways you can access your General Practitioner

Request for Urgent Appointments

If you feel you need to see a GP sooner than the next available appointment, the receptionists will ask one of the GPs to ‘phone you to assess your symptoms further. This is known as ‘triage’. Please ensure that the receptionists have your correct phone number, and keep your phone charged and switched on, to avoid missing the GP’s call. If the GP agrees that you need to be seen urgently, you will be asked to attend at a specific time.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask them to leave, but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Text Message Appointment Reminders

We offer free appointment reminders via text message. A text message will be sent to your mobile phone with your appointment details. If you no longer need your appointment, please contact the surgery via telephone or email to cancel your appointment, this helps reduce waiting times for other patients. Please check with the receptionists to make sure we have your correct mobile number.


As an accredited training practice we offer appointments with fully qualified doctors who are specialising in general practice. Doctors may be at various stages of their training and are, at all times, fully supported and supervised.