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Change of Telephone Number

Main Street Medical Centre will be changing telephone number from Wednesday 28th October 2020.

Our new telephone number will be changed to 0141 739 6666.

We have decided to change our telephone provider in order to improve our telephone services and have a more effective system for managing our incoming and outgoing calls. It is therefore important that our patients and service users update their contacts to reflect our new number from 28th October 2020.


Flu Vaccination 2020

Main Street Medical Centre are now arranging flu vaccination appointments for those aged 18-64 years old with an existing health condition.

To schedule your flu vaccination, please contact a member of our team on 0141 953 5600 to arrange your appointment.

For more information on the flu vaccination, or to find out if you are eligible, please visit the NHS Inform website on https://www.nhsinform.scot/healthy-living/immunisation/vaccines/flu-vaccine 

Prior to attending your appointment, please make sure you read the following information:

  • Patients must have an appointment arranged to have the flu vaccination
  • Please ensure you attend on time for your appointment 
  • Do not attend any earlier than your scheduled appointment - this is to avoid overcrowding at the practice
  • Please wear appropriate face coverings however if you do not have a mask, the surgery will provide you with one
  • A queuing system will be in place outside of the surgery as our waiting room will not be in use 
  • A staff member will be outside the surgery to greet patients on arrival and to take details
  • Our staff member will ensure patients are socially distancing whilst queuing 
  • A one way system is in place inside of the surgery which should be followed
  • Hand sanitiser will be available on entry and exit
  • If the weather is bad, please bring an umbrella and/or jacket although we do not anticipate long waiting times
  • Do not attend the surgery if you are showing any symptoms of COVID-19:
    Continuous cough
    Fever
    Loss of taste and/or smell
  • Please cancel your appointment if you are unable to attend

Where will I get my flu vaccination?

Due to the COVID-19 pandemic, the delivery of flu vaccinations will be different. Please read the information below for the arrangements this year for each cohort as well as an FAQ document which can be read here.

Child aged 6 months to 2 years with a health condition

Children in at risk cohorts will be identified and the local Pre-School Immunisation Team will contact the parent/guardian with an allocated appointment for their child. The team are currently appointing all identified children too routine clinics as a priority. If you have any queries, you can contact the childhood flu line on 0141 201 4190 or e-mail on child.flu@ggc.scot.nhs.uk 

Child aged 2 to 5 (not yet at school)

All parents/carers of 2-5 year olds will receive a letter with an allocated appointment in the next 8-10 weeks. Parents/carers who need to rearrange their child's appointment should call 0141 201 4190.

Primary School Aged Children

All primary school children will have received a consent pack to take home when schools returned in August and parents/carers are asked to complete and return completed consent forms to school within seven days. Flu immunisation sessions will be delivered in school from the beginning of October until mid-December. If a child misses their flu immunisation at school, for whatever reason, a flyer will be sent home with information about how the parent/guardian can arrange an appointment for their immunisation.

Enquiries about vaccinations for school age children can be directed to the Schools or by telephoning 0141 532 8768.

Children in a High Risk Category

Children who are aged 2-5 years old will be scheduled routinely, whether they are high risk or not.

A list of infants aged 6 months to 2 years with at risk conditions is being prepared by the Child Health Team. All children will then be called to routine clinics from the last week in September.

12 to 17 year old with a health condition, young carers and household contacts of those shielding

12 to 17 years old in these categories (or their parent/guardian) should telephone 0141 532 8768 from 23rd September onwards to make an appointment for their flu vaccination. Individuals will be identified from national systems and will receive a letter advising them to make an appointment; there will also be the ability to self declare.

18-64 year olds with a Health Condition

Individuals in this group eligible for a flu vaccination will be contacted by the practice with appointment information.

Pregnant Women

All pregnant women will be offered a flu vaccination from maternity services. For further information, please contact your midwife about getting your flu vaccination.

65 years old and over (by 31 March 2021)

All patients aged 65 years and over will receive a letter with an allocated appointment. Patients who need to rearrange, or who have not received an appointment by the end of October should contact 0141 201 4180.

Housebound

If you are permanently housebound, you will receive your flu vaccination by a member from the Housebound Team. For further information, please click here.

55-65 year old or over (by 31 March 2021)

This group will receive information about how they will receive their vaccination within the next 8-10 weeks.

Unpaid Carers and those living with people shielding

Those aged 18-64 should make an appointment with one of the participating Community Pharmacies.

There may be patients who fall into more than one eligible category or who are also offered vaccination through their occupation; patients should only receive one vaccination.

For further information on the flu vaccination, please visit www.nhsinform.scot/flu 


Coronavirus Update

Update: During the past few months, we have chosen to use our intercom system for patients attending the practice. The practice chose to do this in order to avoid large footfall in the practice by putting the health and safety of our patients and staff first during the COVID-19 pandemic. We have reviewed this recently and we will now operate a system which will allow for 1 patient at a time to enter the practice in order to manage the levels of patients attending at any one time. Patients will be given entry by the receptionist on duty and should leave via the one way system that we have in place. The next patient in the queue will then be given entry. Please note that we still ask patients to wear appropriate face coverings when entering the building and we also have hand sanitiser available on entry and exit within the building. Our telephone triage system will continue to remain in place for initial appointments until further notice.

We thank you for your continued patience during this challenging time.

Main Street Medical Centre have adopted new measures to ensure that we minimise the transmission of COVID and to keep our patients and healthcare staff safe.

Telephone Triage

Following guidance from Health Protection Scotland and NHS Greater Glasgow and Clyde, we continue to provide a telephone triage system. Our telephone triage system has been effective in allowing us to provide patients access to the care that they require by providing a consultation via the telephone with the GP in the first instance. This system has been implemented to keep patients safe by preventing unnecessary visits to the practice but by having our clinical team accessible to any patient who is unwell or requires medical attention.

When requesting to speak to a GP, our trained reception team will take your name, date of birth and up-to-date contact details in order for someone to call you back. They will ask you for a brief reason for needing to speak with the GP. This is done so that we can pass on details to the clinician in order for them to prioritise their calls so that patients are managed safely. All of our reception and administrative team follow the same confidentiality principles as our clinical staff.

Once the GP has spoken with a patient on the phone, they may be able to resolve issues remotely however; they may also ask you to attend the surgery for a face-to-face consultation or may also offer a video consultation.


When Attending the Surgery

We have decided to stagger face-to-face appointments to ensure the safety of patients and to control the number of people in the practice at any one time. We are currently asking patients to use the intercom system on the front entrance and a member of staff will allow you entry.

We ask that when arriving to your appointment, that you arrive on time for your appointment. If you arrive early, we may need to ask you to wait outside until your designated time to avoid over-crowding with the patients we may already have in the practice at that time and to limit any close contact. We ask that one person may attend with a child and if you are a carer for a patient, you may also attend. Please do not bring additional people with you to your appointment unless they are happy to wait outside the surgery.

Patients will be asked to wear a mask or face covering on arrival to the surgery and when patients do not have appropriate face coverings, the surgery will provide one. We will ask patients to wear a mask while in the waiting room and in the consultation room with the clinician. All clinicians will be wearing appropriate PPE during your appointment and hand sanitiser is also available. We have also restricted our waiting room to comply with 2 metre social distancing measures.

Thank You

We would like to take this opportunity to thank our patients and service users for their support and patience during this challenging time. We will continue to review our procedures at each phase of the pandemic to ensure that we deliver our services safely. If you have any questions, please feel free to contact a member of our team on 0141 953 5600.

- Main Street Medical Centre

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